1. Overview

GoodMall is committed to providing a seamless and reliable shipping experience for our customers. This policy outlines the shipping methods, delivery timeframes, and other important information related to the shipment and delivery of your orders.

2.1 Shipping Options

Standard Shipping: Our primary shipping method, delivering within 7-10 business days. Available for all orders.

Expedited Shipping: Faster delivery option, subject to additional charges and availability. Delivery time and costs vary based on the destination.

2.2 Shipping Costs

Standard Shipping: Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

3.1 Standard Delivery

Time Frame: Orders shipped via standard shipping typically arrive within 7-10 business days from the date of dispatch.

Dispatch Time: Orders are usually processed and dispatched within 2 business days of receiving the order. During peak periods, processing times may be slightly longer.

3.2 Expedited Delivery

Time Frame: Delivery time for expedited shipping varies based on the destination and selected shipping option. Estimated delivery times and costs will be provided at checkout.

4.1 Order Processing

Order Confirmation: Upon placing an order, you will receive an order confirmation email. This email will contain details of your order, including the items purchased, billing and shipping addresses, and order number.

Order Status: You can check the status of your order by logging into your account on our website and navigating to the "Order History" section.

4.2 Shipment Tracking

Tracking Information: Once your order has been dispatched, you will receive a shipment confirmation email containing a tracking number and a link to track your package.

Tracking Updates: Use the tracking number provided to monitor the progress of your shipment. Please allow 24-48 hours for the tracking information to update.

5.1 Delayed or Lost Shipments

Delayed Shipments: If your order has not arrived within the estimated delivery timeframe, please contact our customer support team at [support email/phone number]. We will investigate the delay and provide you with an update.

Lost Shipments: In the rare event that your package is confirmed lost, we will offer a replacement or a full refund, depending on your preference.

5.2 Incorrect or Incomplete Address

Address Accuracy: Ensure that your shipping address is complete and accurate at the time of placing the order. GoodMall is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses.

Address Correction: If you need to update your shipping address, please contact our customer support team immediately. Changes can be made only if the order has not yet been dispatched.

6.1 Availability

Regions/Countries: We ship internationally to select regions and countries. Availability of shipping options and delivery times vary based on the destination.

Customs and Duties: International orders may be subject to customs duties, taxes, and fees. These charges are the responsibility of the recipient and are not included in the shipping costs.

7.1 Shipping Restrictions

Restricted Items: Certain items may be restricted from shipping to specific destinations due to local regulations. If an item cannot be shipped to your location, you will be notified at checkout.

P.O. Boxes and APO/FPO Addresses: We do not ship to P.O. boxes or APO/FPO addresses.

7.2 Multiple Shipments

Partial Shipments: If your order contains multiple items, they may be shipped separately. You will receive a separate shipment confirmation and tracking number for each package.